Refund & Cancellation Policy
Last modified: August 01 2023
At DreamWedds, we strive to provide our valued customers with high-quality online website templates and exceptional service. We understand that circumstances may change, and sometimes, cancellations and refund requests are necessary. To ensure a smooth and fair experience for all our customers, we have established the following Cancellation and Refund Policy:
Cancellation Period: Customers are entitled to request a cancellation and refund for their purchased website template within 7 days from the date of purchase. After the initial 7-day period, no refund will be issued, and the purchase becomes final.
Eligibility for Refund: To be eligible for a refund, customers must adhere to the 7-day cancellation period and meet the following conditions:
- The cancellation request must be made within 7 days from the date of purchase.
- The template should not have been significantly customized or altered beyond the original state.
- The template must not have been used to create a live website or gone live on the internet.
- The customer must provide a valid reason for the cancellation.
- Refund Process: Customers who are eligible for a refund within the 7-day period can initiate the refund process by sending an email to firstname.lastname@example.org. In the email, they should include the following details:
- Order ID or transaction reference number.
- Name and contact information associated with the purchase.
- Reason for the cancellation and refund request.
Refund Timeline: Once we receive the cancellation and refund request, we will review the provided information to ensure it meets the eligibility criteria. Upon approval, the refund will be initiated within [X] business days.
Refund Method: Refunds will be issued using the original payment method used for the purchase. For transactions made through RazorPay, the refund amount will be processed back to the same credit/debit card or payment account.
Non-Refundable Items: Certain items and services are non-refundable, such as customization services, installation fees, and any additional add-ons or enhancements made to the template at the customer's request.
Changes to Templates: We regularly update and improve our website templates to ensure the best user experience. However, customers who purchased a template and later find it has been updated with additional features or changes are not eligible for refunds based on these updates.
Template Support: Even if a customer cancels a template purchase, they will still have access to our support services for a specific period as outlined in our support policy. Cancellation does not affect the allotted support period.
Abuse of the Refund Policy: DreamWedds reserves the right to deny a refund if we suspect any abuse of our refund policy or if the customer violates our terms of service.
Contact Information: If customers have any questions or concerns regarding the cancellation and refund policy, they can reach out to our support team at email@example.com.
Please note that this Cancellation and Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for any updates. By purchasing our templates, customers agree to comply with and accept the terms and conditions outlined in this policy.